We’re here to help
Questions about how AfspraakWacht works, your Pro subscription, or your data — you’ll find quick answers below, or reach us directly.
Getting started
Does AfspraakWacht book the appointment for me?
No. AfspraakWacht doesn’t book appointments. We alert you the moment a slot opens — you book it yourself, directly on the official IND or gemeente site, from the link in the notification.
How fast are alerts?
Free monitors check every 15 minutes. Pro monitors check every 60 seconds — for appointments this contested, that difference is usually the whole game.
What does AfspraakWacht monitor?
IND appointments nationwide, plus Den Haag, Rotterdam, Utrecht, and Eindhoven for gemeente appointments — passport, ID card, driving licence, and more.
Notifications
I’m not receiving notifications
Check that notifications are allowed for AfspraakWacht in iOS Settings → Notifications, and that at least one monitor is active in the app.
Just reinstalled the app? Restart your phone once — iOS occasionally caches the old app icon for notifications until then.
Subscription
How do I manage or cancel Pro?
Pro is billed through the App Store, so it’s managed there, not in the app: Settings app → your name → Subscriptions → AfspraakWacht.
I’m Pro on one device — how do I restore it on another?
Open AfspraakWacht on the new device and tap Restore Purchases on the paywall, signed in with the same Apple ID you subscribed with.
Can I get a refund?
Refunds go through Apple, not us — request one at reportaproblem.apple.com. We’re happy to help if anything about the subscription itself was confusing.
Your data
Do I need an account?
No — AfspraakWacht works without a name, email, or password. Your monitors are tied to your device, not an identity.
How do I delete my data?
Email us and we’ll remove your monitor configuration and device record promptly. See our Privacy Policy for exactly what we keep and why.
Still need help?
Email us directly — we read every message and usually reply within a day or two.
✉ Email us